The 11 Best Chatbot Platforms In 2021 Comprehensive Review

Intercom also works as a customer data platform that segments and stores the data acquired by chatbots. Your customer support team can leverage the stored data to close more deals. Integration with most of your sales and marketing tools also makes Drift privy to all the important data and key metrics. This allows them to have human-like conversations and provide an answer to almost every customer query. To help you avoid losing potential customers, I’m listing some of the best chatbot platforms to engage, track, and convert your leads. DialogueFlow CX is a development package for developing conversational AI frameworks such as Chatbots, IVR bots, and Voicebots at the advanced stage of the platform.

• MobileMonkey has a chatbot builder that lets you create Facebook Messenger chatbots, website bots, and even text messaging.
• The same concept applies to how quickly you can deliver responses to support requests.
• The seamless integrations hosted by Chatfuel make it adaptable to all your needs.
• Polly is a survey bot on Slack, Microsoft Teams, and Enterprise.

The premise is pretty simple but what’s impressive is how surprisingly well it works. In our experience, it was able to correctly guess characters from sports, music, pop culture, movies, as well as politics. Medwhat’s mission is to build a unified algorithmic architecture to achieve human-level intelligence in medicine. Each answer feeds into Health Tap’s algorithm, so you can get more appropriate and personalized answers in the future. If you can’t get an answer, you can connect to one of 100,000 doctors who will respond to you within a day. These are programs created by professors from Stanford, Harvard, and even an Olympic Coach.

Hubspot Chatbot Builder

Ada is an AI-powered chatbot that is both easy to use and highly customizable. The platform enables you to create custom responses to certain consumer questions to make the conversations sound more natural. The wide range of integrations makes this chatbot platform a great fit for omni-channel customer service. Whether you choose to build a fully automated bot or one with live reps on the other end, you can do it with Drift’s playbooks. They are simple to set up and come with a number of options to capture and qualify leads in real time. “Call centers, websites, and mobile apps are no longer the only means of interaction with brands. Chatbots are fast becoming a business imperative for businesses that want to engage with their customers. Online chat through chatbots has grown faster than any prior channel.” —Eileen Brown, ZDNet. A Chatbot is a program built to simulate a conversation with a human while they are online.

You can use it to engage your audience while streaming and answer frequent questions. Most of the conversations use quick replies—you choose one of the suggested dialog options. It feels like an interactive, conversational psychological test. Casper created a landing page with a chatbot for insomniacs that will text you if you can’t fall asleep.

Drift Chatbot

Vergic delivers an easy to integrate customer engagement platform. It allows organizations and brands to engage with customers through AI/BOT supported Voice, Collaboration tools, and messaging. Ada is an AI-powered customer service chatbot that makes easy for your team to solve customer inquiries quickly. It provides conversation forms to collect information from your users using chatbots conversations. Following is a handpicked list of Best AI chatbots with popular and latest features. Not only that, but for example, using WhatsApp, you may connect with one of 12 WhatsApp Business Providers. I don’t believe any other chatbot builder offers more freedom. Training is one of the most vital factors when it comes to choosing a chatbot platform. You must consider the ability to train the chatbot so that it becomes smarter. Businesses must have a chatbot solution that is independent of human influence.

Also, they have a revenue dashboard that lets you launch different campaigns, see how much revenue you’ve earned and to analyze customer behavior. That means you can create customer lists and target your messages based on location, new customers, spending and conversation history. The training process requires you to review and answer a few questions every couple of days. This helps your chatbot to learn to ask and answer Conversational AI Chatbot any question about your business. The platform has450+ lead generation and qualification chatbot templatesfor all sorts of industries including mortgage, insurance, legal, healthcare, real estate, travel and more. A scripted chatbot essentially is a set of responses that are written by a person. By building decision trees that are triggered based on responses, scripted responses can deal with quite complex scenarios.

Flow Xo

Available on all Android phones, Google Assistant is a holistic digital concierge. Google assistant serves as a response suggestion engine in Google’s messaging platforms. Additionally, assistants can answer questions and learn about users to offer them personalized news or suggestions. XiaoIce is Microsoft’s biggest chatbot success story and along with GPT-3, it is one of the most technically sophisticated bots on our list. In just three months following its launch in July 2014, best chatbot 2021 XiaoIce had 0.5 billion conversations. Customer support teams can be much more efficient with bots. And modern chatbots—even the ones boosted with Artificial Intelligence—are easy to install on any website. This AI can judge how well a given message fits within the context of the entire conversation. But even the most advanced chatbots get confused during seemingly simple conversations. If you need to automate your communication with viewers, Nightbot is the way to go.